Bringing control to complex energy operations

Different operations. The same need for control.

HVC operates processes with very different characteristics. Electricity and gas processes interact with energy-market standards and EDSN. Heat and cold bring their own customer, contract, connection and asset processes. At the same time, HVC operates increasingly dynamic B2B propositions and serves municipalities in an operational environment with complex rules, agreements and exceptions.

These processes cannot be reduced to individual transactions or system actions. Each has its own state, rules, timing, dependencies, exceptions and moments where people need to intervene.

HVC therefore needs more than individual automation. It needs a consistent way to control how business processes run from start to finish.

Orchestrating processes around EDSN

Powerflow supports the automation and orchestration of operational processes around EDSN interactions for electricity and gas.

Instead of treating messages and system actions as isolated transactions, Powerflow keeps track of the business process around them, applies the relevant rules, handles exceptions and determines what needs to happen next.

Controlling processes around heat and cold assets

HVC Warmte operates processes around physical heat and cold assets that combine operational data, business rules, process steps and exceptions.

Powerflow provides the orchestration layer that keeps these processes moving, maintains their state and makes progress and exceptions visible to the operation.

Coordinating customer processes from start to finish

Customer processes for heat and cold combine customer, contract and connection information with business rules and operational steps that need to remain consistent throughout the customer lifecycle.

Powerflow coordinates these processes while the underlying systems continue to provide the specialist data and capabilities HVC relies on.

Supporting propositions that keep evolving

HVC’s operation also needs to support increasingly dynamic propositions in the B2B energy market and services for municipalities. These propositions bring different agreements, rules, process variants and exceptions into the operation.

Powerflow provides a controlled process layer in which those differences can be orchestrated without continually redesigning the underlying operational landscape.

One orchestration approach across the energy operation

Rather than building isolated automations for every process, HVC can use Powerflow as a common way to model, execute and control business processes across heat, cold, electricity and gas.

Each process can have its own rules, events, timers, system actions and human decisions, while Powerflow provides a consistent way to manage process state, exceptions and next steps.

More control across a changing energy operation

Powerflow gives HVC a consistent way to orchestrate very different operational processes without requiring every challenge to become a new point solution.

Existing systems continue to perform their specialist functions. Powerflow governs the business processes around and through them, making progress, exceptions and next steps easier to manage.

The same orchestration approach can then be applied across market processes, assets, customer operations and new propositions. HVC can improve one process at a time while building a more consistent operating model across the organization.